Press 1 For Nick
Trailer
Bonus
Episode 63
Season 1
Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]
Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]
He talks about:
· The importance of leadership invested in the customer experience
· How to reduce customer effort
· How he has seen customers’ expectations change the past five years
The book that has influenced Ian the most in the past year:
His note all the customer service and CX professionals:
“Don’t make customers navigate your organizations to have a great experience.”
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