The Exchange
Trailer
Bonus
Episode 14
Season 1
The Future of Returns with Our CEO Jonathan Poma
- Why are Amazon and other big retailers telling customers to keep what they want to return?
- The constant tug of war between unit economics and an amazing customer experience with returns
- Which is more important unit economics or customer experience
- Is return fraud an issue to consider with some of these strategies?
- Jonathan gives his three pieces of advice on the future of returns
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