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MGMA Podcasts
Trailer
Bonus
Episode 658
Season 1
MGMA Insights: How to Maintain Service Excellence in Healthcare Amid Staffing Challenges
In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages.
Key Topics & Timestamps:
- 00:00 – Introduction and Guest Welcome
- 02:15 – Current Trends in Healthcare Practices
- Overview of staffing trends and the impact on healthcare service delivery
- 03:33 – Maintaining Service Standards
- How organizations can uphold service excellence despite workforce challenges
- 06:05 – Strategies for Staff Engagement
- Approaches to motivate and retain staff in a demanding healthcare environment
- 09:57 – Optimizing Processes and Environment
- How automation and process improvements can enhance service quality
- 13:32 – Building a Culture of Service Excellence
- The role of visible leadership in setting and maintaining service expectations
- 18:26 – The Importance of Patient Feedback
- How to leverage patient insights for continuous service improvements
- 20:11 – Final Thoughts and Takeaways
Resources & Direct Links:
- Learn more about Kristin Baird and the Baird Group: Baird-Group.com
- Read additional MGMA articles on healthcare staffing and patient experience: MGMA.com
This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.