Karen MacMillan, assistant professor of Organizational Behaviour and Human Resource Management at the Lazaridis School of Business and Economics at Wilfrid Laurier University, explains her case writing process through the lens of her best-selling Ivey Publishing case, "A Zero Wage Increase Again? " Together with host Matt Quin, they explore the evergreen case in today's context and provide actionable tips for your own case writing and case method journey.  The owner of a large hardware, furniture, and building centre faced a dilemma regarding how to manage the upcoming wage review process. After two consecutive years of frozen wages, employees were impatient for financial progress, but there was no extra money in the budget... read the full case abstract here .