We sit down with Michel Meeuwse, Chief Data & Strategic Projects at Omniboost, to unveil the secrets of the data services team. Discover how Omniboost's data team transforms raw data into actionable insights and enhances customer experiences with their innovative projects. Michel shares insights into the team's approach, from data flexibility and unification to recent projects like the Strawberry project and the Sweep Action integration.

Join us as we explore the importance of good data practices, tackle data integration challenges, and discuss the role of AI and automation in shaping the future of data services. Michel highlights the collaborative nature of their work, emphasising how learning from colleagues and customers drives Omniboost’s success. Don’t miss this deep dive into how Omniboost is revolutionising data services in the hospitality industry!

Audio Timestamps

[00:04:19] Data flexibility and unification.

[00:09:16] Sweep action integration.

[00:12:10] Data integration challenges and solutions.

[00:15:28] Data Ownership and Trust.

[00:18:38] AI, ML, automation opportunities.

[00:21:15] Customer-focused solutions for growth.

[00:24:05] Discovering with the Omniboost team.

Quotes

00:02:17 - "Probably our best kept secret, but it's no longer a secret anymore, is it?"

00:03:37-00:03:47 - "Because there's a lot of information of data, but it's not yet information."

00:05:24-00:05:35 - "This is where I love, you know, we talk about data unification, but we also talk about data flexibility."

00:09:46-00:09:56 - "to serve, as you know. And we also try not to say no, it's not possible upfront, but let's dig in. And what can we do for you? What can we accomplish together?"

00:11:26-00:11:37 - "For accounting purposes, you need to 100% correct."

00:13:47-00:13:58 - "It's so cool. I mean, when you put people in a room and just think of ideas, you don't limit yourself."

00:17:46-00:17:57 - "When you think about accounting, traditional accounting, you have to wait for the month end and they close out and they get that report."

00:20:54-00:21:04 - "But AI automation is not meant to replace. It's meant to enhance, speed up."

00:21:29-00:21:39 - "Yeah. You know, you can automate accounting and there's a lot of things we could do, but there still has to be a checks and balances."

Connect

Omniboost: https://omniboost.io/

Michel Meeuwse: https://www.linkedin.com/in/michelmeeuwse/

Rob Napoli: https://www.linkedin.com/in/robnap/

Rob Napoli: https://www.robnapoli.com/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Episode 24: What does Data Unifcation really mean in Hospitality? w/ Kyle McCaig from MCR: https://youtu.be/pKs_A6NmU4M?si=8mbSrJk0zS3koAmM

Episode 3: How Does Technology Help Ensure Customer Experience w/ Strawberry VP of Technology: https://youtu.be/XvF92YZq8yk?si=hH39xV7qgN2NJ89X