Press 1 For Nick
Trailer
Bonus
Episode 93
Season 1
Joey Coleman - Author, Never Lose A Customer Again [Customer Service]
Joey talks about:
- Why do companies lose customers
- The cost of losing a customer
- Why companies don't spend more time, money, or energy trying to retain customers.
The person who has influenced Joey the most in the past year:
· Dan Gingiss: Co-Host of the Experience This! Podcast.
His note to all CX professionals:
“Lead with empathy, then give them some more empathy, then solve the problem.”
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