In one practice, a tiered huddle system connected front line staff to all levels of leadership. The huddles empowered employees at all levels not only to do their work but to do the right work. We’re joined today by Keith Payne, Sr. Director Surgical Specialties and Hospital Affiliations at UC San Diego Health, who helped guide this process and explains key steps his team took to find success. Thanks to R1RCM and the Medical Practice Excellence Conference for sponsoring this episode. To learn more about how R1's upcoming free webinar “Positioning Your Physician Organization for Success in Times of Change,” Thursday, October 8th at 1pm eastern, visit www.R1RCM.com/MGMA. And to learn new skills and gain insights on making your practice more inclusive and empowering all of your employees, register for the Medical Practice Excellence Conference, which will be held Oct. 19-21st. Register today at mgma.com/mpec20 ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.