When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center. 

This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.