Press 1 For Nick
Trailer
Bonus
Episode 82
Season 1
Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]
Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]
Brad talks about:
· Why organizations should build a core leadership team around the Customer Experience
· The importance of effective communication
· How to get Employee Feedback
The person who has influenced Brad the most in the past year:
My Mom, Annie Cleveland
His note to all customer service professionals:
“Thank you for all the hard work and important work that you do.”
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