In this episode of the Navigating Disruption Podcast, Shakeel welcomes Jason MacDonnell, Acting CEO and President of TELUS Digital Customer Experience. The two reminisce about their time together in business school and explore Jason’s journey from navigating the tech bubble burst to leading a digital transformation at one of Canada’s largest companies. Jason shares insights on balancing the entrepreneurial mindset within a large organization, the impact of sailing on his leadership style, and the importance of diversity and authenticity in driving innovation. Discover how teaching, mentorship, and goal setting have become pillars of his leadership approach.