SHOW NOTES:

Monica is the Sr. Director of Customer Success at LexisNexis. She talk about:

·       Journey Mapping 

·       Moments of Truth

·       Ideal Experiences

·       Empowering Employees

 

Connect with Monica, here. 

 

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BOOK RECOMMENDATIONS:

Learn about all the guests book recommendations here.

 

BROUGHT TO YOU BY:

𝐕𝐃𝐒: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more. 

 

This podcast is under the umbrella of CX of M Radio.

 

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