In 2020, the Ontario Landlord and Tenant Board switched from in-person to online-only hearings. This has had grave consequences for tenants, many of whom do not have access to the necessary technology, resources or privacy to participate meaningfully – or sometimes participate at all – in remote hearings. In this episode, Nav Persaud (MAP scientist and Canada Research Chair in Health Justice) speaks with Douglas Kwan (Director of Advocacy and Legal Services at Advocacy Centre for Tenants Ontario) about the impact that this change has had on tenants' lives and abilities to access eviction prevention services. Expansion of access to eviction prevention interventions, including access to legal services, is a recommendation in MAP's Equity Roadmap Report.