Press 1 For Nick
Trailer
Bonus
Episode 75
Season 1
Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
Marcus talks about:
· Why companies should obsess over customers
· Why don’t companies educate their customers
· Why consumer ignorance is no longer a sales and marketing strategy
The person who has influence Marcus the most in the past year:
“Never Lose a Customer Again” – Joey Coleman
His note to all customer service professionals:
“It should never be our go to sounds sound smart, it should only be our goal to be understood.”
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