On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dive into the hurdles that service industry professionals face every day. They discuss how a positive mindset can transform an obstacle into an opportunity, the importance of decision-making and accountability, and how setting goals will lead you on new journeys.

(2:24) Common Hurdles Service Industry Professionals Face

(4:27) Keeping a Positive Mindset in the Face of Adversity

(12:13) Coaching and Mentor Relationships

(16:23) Decision-Making and Accountability

(20:09) Strategies for Setting Goals

(26:57) How Setting Goals Leads to New Journeys

(31:04) Turning Negativity into Positivity

Jim Robinson 

“I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that there was something that needed to be owned, it’s that we embrace the ownership concept. And there’s [power] behind that because taking ownership of the errors, the mistakes, or the misunderstandings—even if it’s not you—taking the ownership of that is really a change.” - Jim Robinson, (5:08)

“Adding the positivity to a negative situation will change it very quickly. It usually leads to great ownership. It usually leads to a great education opportunity. There’s nothing negative about those.” - Jim Robinson, (11:27)

“Setting goals isn’t about the goal. Setting goals is about the journey. So, you set a goal to take you on a new journey, and from that new journey, you will develop new goals or aspirations.” - Jim Robinson, (27:50)