Press 1 For Nick
Trailer
Bonus
Episode 86
Season 1
Michael Hinshaw – President at McorpCX [Customer Experience]
Michael talks about:
· What CX has to do with better experience in the contact center
· How to improve employee retention
· How training in the contact center is different than general CX
The person who has influenced Michael the most in the past year:
Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world-class professional services firm:
https://amzn.to/34L5ira
His note to all customer service professionals:
“Listen to your customers…and act on what you hear.”
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