Every lost customer is lost revenue. Poor customer experience isn’t just frustrating - it’s expensive. Every missed opportunity to engage, every slow response, and every unempowered agent could be costing your business more than you realize. The companies that get CX right don’t just retain customers - they turn them into lifelong advocates.

Max Clark is joined by Adam Settle, Chief Product Officer at SharpenCX, to break down the most common CX mistakes businesses make and how to fix them fast. They discuss why agent experience directly impacts customer satisfaction, how technology can make or break customer interactions, and the CX strategies that separate winning brands from the rest.

If you’re not actively optimizing your CX, you’re already falling behind. Don’t let these mistakes keep costing you customers! Tune in now and take your customer experience to the next level!

0:00 - Introducing Adam Settle, Chief Product Officer at SharpenCX 
2:40 - The Journey of SharpenCX
4:20 - Elevating the Agent Experience: Redefining Customer Support
9:00 - Ideal Customers of SharpenCX: Who Can Benefit from the Solution?
10:42 - SharpenCX and Credit Unions
11:43 - SharpenCX and Partnerships
14:23 - Supporting Mobile Interaction with SharpenCX
15:50 - The SharpenCX Solution Turnaround: Streamlining Contact Center Operations
25:17 - Building Customer Loyalty with SharpenCX: The Key Strategies
34:55 - Technology-Driven Agent Experience: SharpenCX's Approach
38:27 - Creating New Customer Experiences: How SharpenCX Empowers Agents
51:00 - Implementation Timeline: What to Expect with SharpenCX Solutions
58:14 - The Exciting Future of Contact Centers: A Glimpse Ahead
1:03:05 - ACR as the Defining Metric: Tracking Success with SharpenCX
1:06:25 - Balancing Customer and Agent Experiences: SharpenCX's Focus

Don't miss this opportunity to dive into the world of customer service technology and discover how to revolutionize your company's customer interactions. 🚀


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