Shape the ConversationEpisode 23
Don't Assume a Quiet Customer is a Happy Customer
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Don't Assume a Quiet Customer is a Happy Customer
By Nicole Mears and Jon Davis • View the Website

When analyzing why your customers churn, do you consider how long it’s been since you last spoke with them?

Whether you offer SaaS, services, or something else, a long stretch of silence from a customer is often an indicator that your relationship is not as strong as it could be.

In this episode, Nicole and Jon explore why it’s essential to constantly be talking to your customers and how to do so in a way that is feasible for both parties. They discuss what they learned from personal communication wins and failures, and provide tips on going the extra mile to create happy, engaged customers.

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