The post-acute care industry continues to face turmoil under employment shortages, regulatory scrutiny, and the overall need to do more with less. Throughout this struggle, agencies find increased productivity and success through intake centralization empowered by tech-enabled tools. To discuss this current landscape, we sat down with MHA’s Senior Consultant, Kristopher Smith, alongside Claire McIver, Enterprise Client Engagement Manager with our partner, Forcura. The pair discuss the importance of technology, opportunities stemming from intake centralization, and overall best practices for agency success in 2024.

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