Press 1 For Nick
Trailer
Bonus
Episode 71
Season 1
Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]
Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]
Kieron talks about:
· The importance of blending both empathy and technology
· How to empower your agents to provide empathy
· How to set clear expectations
· The importance of innovation at Under Armour
His note to all customer service professionals:
“Listen.”
Transcript and show notes can be found
here
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