Operational excellence is Joseph Paris’s specialty. With his work at consultancy Xonitek he’s all about making companies more productive, efficient, and effective.

We talk about the techniques and strategies he uses to give his clients a boost, including in the sales and marketing departments.

Lean and Six Sigma can be part of that, says Joseph. But he cautions that those systems are just the first step. We talk about how to make sure they have a company-wide impact, as well as…