Southwest Airlines has just given us the perfect example of how not to manage technical debt. 

Let's review what happened to see what we can learn from it.

NY Times Article - https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html

Open Letter From The Union - https://makeitrightswa.org/wp-content/uploads/2022/05/President-Remarks-March-2022-RH-ed.pdf

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