SuperPod — The no-filter MSP show Episode 15

Talking MSP Processes, Systems, and Operations.

Talking MSP Processes, Systems, and Operations. Talking MSP Processes, Systems, and Operations.

00:00 34:09

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SuperPod — The no-filter MSP show Episode 15

February 20, 2021 Arvind Parthiban and Radhika Nair View the website

How Andrew's work with defence helped him with operations and processes. 01:35
The challenges with MSPs working remotely and how it has affected them. 05:15
The untapped remote work opportunities for MSPs and how to tap into them. 07-26
The distributed and remote workforce dilemma and what Andrew's team decided to do about it. 09:00
The exact framework Andrew used to ensure his team nailed WFH making it their biggest quarter). 10:15
The tools that his teams used to nail WFH. 13:45
The lessons that MSPs can learn from his framework. 17:15
The fatigue of WFH and why there's a need for awareness around mental health. 21:37
1 piece of advice for MSPs starting this year. 22:41
A note on automation and productivity. 30:13