Barbara is the Deputy Chief Veterans Experience Officer at U.S. Department of Veteran Affairs. In this role Barbara is responsible for building a lasting customer experience capability at VA and sharing best practices across sister Federal Agencies. Barbara is the Deputy Chief Veterans Experience Officer at U.S. Department of Veteran Affairs. Barbara talks about why the Veterans Experience Office was created and the amazing achievements they have accomplished in five years, which include not are not limited to Customer Service policy, VA Welcome Kit, Community Engagement Boards and the VA Hotline. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick