Denise Lee Yohn talks about culture, what it takes to build a healthy culture, who's responsibility it is and what compaies are doing it well. She goes on to explain why companies need to find the intersection between brand and culture and the importance of communication.Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. #press1fornick
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