Ed Ariel talks about how the national customer service churn is 30-40%, but he keep his churn between 2-3%. He goes on to explain how to retain your CSRs by metrics and transparency. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperience #customerservice #press1fornick