·       Why and How to establish operational excellence standards

·       How a brand like Michael Kors create customer loyalty

·       How to improve your First Call Resolution

 

The book that has influenced Ebrahim the most in the past year:

✔️ Pushing Boulders: Oppressed to Inspired by Athol Williams: https://amzn.to/3dah9Ur

Ebrahim's note to all the customer service and CX professionals:
"Thank you for all that you've done in elevating the service experience. Unfortunately, our jobs are never, so we must keep pushing the boulder and continuously trying to improve the customer service experience."

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VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

 

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