Press 1 For Nick
Trailer
Bonus
Episode 94
Season 1
Alex Frommyer - Founder/CEO Beam Dental [Member Experience]
Fro talks about:
- Explains how Dental Insurance was broken
- How Beam Dental reduced effort to create a better Member Experience
- The importance of culture and core values
The book that has influenced Fro the most in the past year:
His note to all CX professionals:
“Everybody’s job is Customer Support. We should all be thinking about the Member Experience, and working on it every day, no matter your title. ”
***
ABOUT NICK GLIMSDAHL
***
LISTENER SUPPORT
BOOK RECOMMENDATIONS:
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more:
https://www.govds.com/
SPONSORING OPPORTUNITIES: