Salesforce veteran and current Zscaler CTO in Residence Venkat Lakshminarayanan joins host Pamela Kubiatowski to discuss IT's Holy Grail – a self-healing infrastructure. Venkat parses the differences between self-service, self-solve, and self-heal; explains how zero trust plays a role by simplifying underlying architecture; and covers the essential role of AI/ML for pattern recognition and automated response.