How to love your life-the secrets to adopting joy 00:33 How change or stress can make somebody difficult temporarily? 02:07 You can’t control difficult people; you can only control how you react. 02:07 Why is it important to understand the behavior patterns of difficult people? 04:43 Why you shouldn’t argue with overly aggressive or excessively difficult people? 05:23 Do not take the behavior of difficult people personally. 06:04 Why “complainers” have an excessive need to be liked? 07:00 How to be tactfully direct with “complainers” at work? 07:28 How to deal with a “know-it-all” person? 09:51 Dealing with difficult people while working in customer service. 11:50 How to deal with an “exploder”? 12:38 Dealing with “sniper” people; accusing you of having no sense of humor. 13:54 🗣️ The “gossips”. Why do people gossip? 16:45 Sixteen reasons why difficult people are difficult; contributing factors. 19:20 Seven quick steps for dealing with difficult people. 24:58 Be decent; one of the secrets of adopting joy. 28:11
