Slice of Technology
Trailer
Bonus
Episode 12
Season 1
#12 - Des Traynor, Co-Founder of Intercom
Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Des Traynor, Co-Founder of Intercom.
What you’ll get out of this episode:
- AI-First Pivot: Intercom's rapid decision to embrace AI, starting with ChatGPT's release, and integrating human augmentation features into their customer service platform.
- Finn’s Development: How Intercom’s AI chatbot, Finn, has answered 15 million customer queries, improving response times and user satisfaction.
- Human-AI Balance: Des emphasizes the importance of seamless handovers between AI and human agents, preventing customer frustration.
- Future of AI: Des predicts software development and industries requiring extensive research, like law and medicine, will undergo major AI-driven disruptions.
- Trust in AI: Intercom focuses on maintaining trust by avoiding AI hallucinations and ensuring the bot provides reliable, fact-based answers.