A couple of months ago, we traveled to Morton, Illinois to visit Brad Kniep and his team to check out their recently-installed drive-through rental counter (check out our YouTube channel for more on that soon). While we were there, I talked with Brad about a few new evolutions in his rental experience and asked for some lessons learned from the processes. 

He recently:

So he has a lot of thoughts on navigating change and what worked well for him, what didn't work well, and some tips on how best to handle it. Hopefully they're helpful for you. If you'd like to check out Elite, visit pointofrental.com/book-a-demo and fill out a form.