{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Survive: Essentials for C-Store Assistant Managers","title":"THE GLASS CAGE (CRISIS MANAGEMENT)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/002f4dbf\"></iframe>","width":"100%","height":180,"duration":191,"description":"Show Notes (Survive Version)Episode Title: The Glass Cage: Managing the Aftermath (Episode 74)Episode Description: \"The robbery is over. The crisis has just begun.\"For an Assistant Manager, the 3:00 AM phone call is the ultimate test. How you handle the first hour after a security incident determines the future of your team.In this episode of Survive, Mike Hernandez walks you through the Post-Incident Protocol. We discuss why enforcing the \"Safe Drop\" is actually a safety measure, not just a cash control rule, and how to lead your team when they are shaken up.What You Will Learn:The First 60 Minutes: What to do immediately after the bad guy leaves (Lock, Call, Preserve).The \"Safe Drop\" Defense: How to explain to your clerks that holding less cash makes them invisible to criminals.Emotional Leadership: How to switch from \"Boss\" to \"First Responder\" when your employee is in shock.The Lucas Plan: Mike shares his 25-year journey to earning his degree, reminding you that your current struggle is just one part of a longer success story.Resources & Links:📲 Download the Post-Incident Protocol: Text the word CRISIS to 956-897-9192.🎧 Recommended Listen: Thrive: Episode 83 (Learn how the Store Manager handles the investigation and the P&L impact of theft).","thumbnail_url":"https://img.transistorcdn.com/fp7lkIUjQuQcxJj-6T03P_9wyiw05RvWj0NL8FNLSew/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYzFk/Mzc2ZjM2OWEyZTk4/ZDQwY2Y5MDUxMTJj/YWI2Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}