{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Brian Buffini Show","title":"S2E220 Follow Up - The Key to Trust","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/0118f9c0\"></iframe>","width":"100%","height":180,"duration":1744,"description":"If you want your business to stand the test of time, you have to build trust with your customers. In this episode, Brian explains how you can become a trusted advisor to your clients by always going the extra mile, not just during a transaction, but afterwards too.\n \nYOU WILL LEARN:\n·     How trust is easily broken.\n·     Why follow-up is critical.\n·     How to create advocates for your business.  \nMENTIONED IN THIS EPISODE:\n \n“How to Win Friends and Influence People,” by Dale Carnegie\nDo It N.O.W.\n \nReferral Maker Pro\n \n“Raving Fans,” by Ken Blanchard\n \nFree business consultation\n \nNOTEWORTHY QUOTES FROM THIS EPISODE:\n \n“Trust is the most critical factor to the success of any and all relationships, both in business and in life.” – Brian Buffini\n \n“In today's business environment, if you can follow up consistently, you'll be a shining star in the marketplace.” – Brian Buffini\n \n“If you want to be a profit-maker, you’ve got to be a promise-keeper.” – Brian Buffini\n \n“In life, silence is golden. In business, silence is deadly.” – Brian Buffini\n \n“Character and competence build trust.” – Brian Buffini\n Hosted on Acast. See acast.com/privacy for more information.","thumbnail_url":"https://img.transistorcdn.com/m5B0llY7ekKl53h28ktmmn2AabixuxyNYwYpc36cdZ8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lNDI0/ZjA3NmExYzllMTNi/OTU4YzY3NzIwNGM0/ODU2Ni5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}