{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Social Housing Podcast","title":"Shifting from tenant enforcement to tenant support | Episode #018","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/013f4232\"></iframe>","width":"100%","height":180,"duration":1933,"description":"For many Landlords, the pandemic has shifted the way in which they engage with their residents.\r\n\r\nWith the courts closed and job loss at an all time high...\r\n\r\nThe \"enforcement\" approach became quickly redundant, post March 2020.\r\n\r\nResidents were struggling more than they EVER had before.\r\n\r\nAnd Landlords like Bournville Village Trust realised the \"collecting with care\" approach was exactly what residents required.\r\n\r\nA *care approach* that focused on:\r\n\r\n✅ Supporting residents to help pay the rent.\r\n\r\nNOT...\r\n\r\n❌ Enforcing them to pay the rent.\r\n\r\n---\r\n\r\nIn this episode of 'The Social Housing Podcast' Stephen Lawrence sat down with Gareth Sinnett to discuss how BVT have implemented this \"collecting with care\" approach.\r\n\r\nDuring the conversation, Stephen & Gareth discussed:\r\n\r\n✅ The Homeless Prevention Fund and how this helped reduce BVT's higher level debt cases.\r\n\r\n✅ Pre-tenancy support and the importance of getting tenants setup on the right foot from day one.\r\n\r\n✅ Why BVT have created the \"energy advisor\" role for tenants.","thumbnail_url":"https://img.transistorcdn.com/8DGIseYzI0vwcb0Py5kWJBLBJcrjCL0m3-H35531E8E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzE2MDEwLzE2Nzg4/Nzg4MTAtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}