{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Assembly","title":"How to Create Measurable L&D Impact at Scale with Gavin McQuillan","html":"","width":"100%","height":180,"duration":2170,"description":"How to Create Measurable L&D Impact at Scale with Gavin McQuillan\n\nWhen Gavin McQuillan took charge of Learning & Development across a major British banking group, he faced the massive challenge of supporting over 60,000 colleagues in a highly complex financial environment. Moving away from a fragmented, federated model, he led a major structural transformation to create a unified, commercially aligned L&D team focused on driving tangible business outcomes.\n\nAdam Lacey sits down with Gavin McQuillan, Head of Learning & Development at a major British bank, to explore how learning functions can eliminate \"content chaos\" and deliver measurable commercial value.\n\nGavin shares his unexpected transition from a 30-year career in banking operations into L&D, breaking down his strategy built on three foundational pillars: impact, quality, and less. He highlights how curating learning materials, leveraging AI for search and discovery, and focusing on high-value human interactions allowed his team to reduce friction across the workforce.\n\nThey also discuss the design and rollout of an award-winning digital performance management programme that saved business leaders over 250,000 hours, along with essential career advice for L&D professionals looking to build commercial acumen and navigate continuous organisational change.\n\nWhat you'll learn in this episode\nHow to transform a federated L&D model into a cohesive, commercially aligned team serving 60,000 learners\nWhy grounding L&D strategy in three core words, Impact, Quality, and Less, slashes content fatigue and improves engagement\nHow to curate learning libraries using AI search and discovery tools to eliminate content chaos\nCase study: Designing a digital performance management programme that returned 250,000+ hours to business leaders\nWhy understanding business value drives workforce adoption for new AI and change initiatives\nCritical advice for L&D professionals: building commerciality, developing comfort with change,...","thumbnail_url":"https://img.transistorcdn.com/x7Rhz_fIdJ_YcsToaOc85qvOXhRGlI7-OBTSDkGc05Y/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lYjcw/NDcyMWMzZDYzOTUz/NjM4MGQyMTMwMmQ5/NWNhZi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}