{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grit","title":"Chief Customer Officer at Xero, Rachael Powell: The Power of Positive Psychology: Creating Authentic Company Cultures ","html":"","width":"100%","height":180,"duration":3111,"description":"Guest: Rachael Powell, Chief Customer Officer at Xero\r\n\r\nIn this episode, we cover: How Rachael's current company, Xero, is focused on improving lives across the globe through its cloud-based accounting software for small businesses. (4:59) ... How Rachael's 'natural curiosity' helped her build a broad skill set. (7:55) ... ‘I'm definitely a builder': The apprehension Rachael felt before taking the Chief People Officer role at Xero — and why she took the job. (10:44) ... This is absolutely a vocation for me': Why Rachael loves her job and is invested in Xero's purpose. (16:32) ... 'Don’t ask, show': Why Rachael believes that results come from ‘showing what you’re capable of’ and not by asking for them. (20:26) ... ‘The human ripple effect’: How enthusiasm for a company can transfer from employees to customers — and the benefit of putting all elements of the customer journey under one executive. (23:33) ... Recruiting talent: Why Xero focuses on having a conversation with job candidates to gauge their values, passions, and strengths. (27:17) ... How to develop new talent and build a strong foundation of wellbeing within an organization with ‘positive psychology.’ (30:40) ... Why Rachael hired communication, recruiting and diversity roles when she became Chief People Officer at Xero — and how the company tries to foster an authentic workplace environment. (34:07) ... Why putting 'play' into an organization is crucial for innovation. (38:58) ... 'It is an enormous opportunity': Xero's strategy for bringing their product to market in the Northern Hemisphere. (44:10) ... How Rachael defines the word grit. (51:21)","thumbnail_url":"https://img.transistorcdn.com/jCea5f44KBONhOsyLyht9nXUrj2YBNfA6fc-kgyfWTM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzk3NzAvMTY2Nzg2/MjQyOC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}