{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Bootstrapped","title":"#140: How NOT to handle customer payment problems","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/01747deb\"></iframe>","width":"100%","height":180,"duration":1997,"description":"This was a painful episode to record. I had problems getting some customers to pay. How I handled it was a cascade of mistakes. I tell Ed the story, and he gives me advice on what I should have done. Ed tells us about his recent effort to add a once-off pricing plan to his SaaS.We also mentioned Ed's appearance on the Slow and Steady podcast, where he shared 25+ practical tips for running your SaaS. We're open for listener questions! Got a topic or question you'd like us to discuss on the podcast? Let us know on our discussion forum. ","thumbnail_url":"https://img.transistorcdn.com/5DFg2dx7MxgKVagx-PFHCNvbifAgSYXThBdqsKKJuzc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hZjg0/MDE3MTEwZDRmOGE2/NjBjMDRmNTExOWRl/MzBiNi5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}