{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Data Hurdles ","title":"Transforming CX with AI: A Conversation with CEO and Co-Founder, Somya Kapoor of TheLoops","html":"","width":"100%","height":180,"duration":2536,"description":"Welcome to another episode of the Data Hurdles podcast! In this episode, hosts Chris Detzel and Michael Burke are thrilled to have a special guest, Somya Kapoor, the CEO and Co-Founder of TheLoops. Somya brings a wealth of experience from her leadership roles at SAP and ServiceNow and shares her remarkable journey of transitioning from big corporations to the startup world.Episode Highlights:Introduction and Background: Chris and Michael kick off the episode with a warm welcome and a brief catch-up before introducing Somya Kapoor. Somya shares her impressive background, highlighting her leadership roles at SAP and ServiceNow and her transition to the startup ecosystem.Founding TheLoops: Somya dives into the inspiration behind co-founding TheLoops, a company focused on transforming customer experience (CX) using AI. She recounts the challenges and opportunities she encountered while starting the company during the COVID-19 pandemic. Despite the initial setbacks, Somya's perseverance and innovative thinking led to the successful establishment of TheLoops.AI and Customer Experience: The discussion delves into how TheLoops leverages AI to enhance customer experience by aligning people, processes, and data. Somya explains the critical role of AI in operational efficiency and personalized customer interactions. She emphasizes the importance of understanding customer behavior through data and how it can drive better business outcomes.Navigating Challenges: Somya shares insights on navigating the hurdles of building a startup, especially during uncertain times. She discusses the importance of pivoting and adapting to changing circumstances, and how TheLoops managed to secure customers and investors despite the pandemic-induced challenges.Leadership and Diversity: The conversation shifts to leadership and the significance of fostering an inclusive and diverse work culture. Somya shares her personal journey of growing up in different cultural environments and how it shaped...","thumbnail_url":"https://img.transistorcdn.com/RdZTlNiazF3qYsBrhblBZW0SxFISyhS5vWSxFXkMjMY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hMWQ1/ZTQyYTAzYmEwOWQ3/MDE4YjM4ZjJhZTk2/MGRkMS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}