{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Colombia Business News","title":"How Colombia's Brands Train You to Expect Bad Service","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/03395224\"></iframe>","width":"100%","height":180,"duration":942,"description":"AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombia\nWatch the video version here: https://youtu.be/3lVvrmR45ys\nWhere to find me\nWebsite: cognitivebusiness.news/\nLinkedIn: linkedin.com/company/cognitive-business-news/\nFacebook: facebook.com/cognitivebusinessnews/\nInstagram: instagram.com/cognitive_business/\nMore about Loren Moss: https://lorenmoss.com/write\nCheck out my other YouTube Channels:\nLoren Moss: https://www.youtube.com/@LorenMoss\nCognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts\nFinance Colombia: https://www.youtube.com/@Financecolombia\nFinance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts\nThe Clerisy: https://www.youtube.com/@theclerisywithlorenmoss\nThe Clerisy Shorts: https://www.youtube.com/@ClerisyShorts\nEmpleo Bilingüe: https://www.youtube.com/@EmpleoBilingue\nRead more at Finance Colombia: https://www.financecolombia.com/ Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ Read more at Cognitive Business News: https://cognitivebusiness.news/ The place for bilingual talent! https://empleobilingue.com/ More about Loren Moss: https://lorenmoss.com/write Contact us: https://unidodigital.media/contact-unido-digital-llc/","thumbnail_url":"https://img.transistorcdn.com/zOYL2SJVwqF3PqxN83htqdkM0nuRDxFzgwlot4lFv_A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84OTIz/N2NlZDk3NDYzODg1/MjAzZDBhYjA5ZjAz/MTU5Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}