{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business","title":"Growth, Grit, and Good People: Inside MetCredit’s Winning Formula, with Lorne Smith","html":"","width":"100%","height":180,"duration":1088,"description":"In this insightful and engaging episode of Overdue Advice, host Bryn Griffiths welcomes Lorne Smith, MetCredit’s new Senior Vice President and a 20+ year veteran of the credit collection industry. Lorne shares surprising insights on the evolution of the collections business, his personal journey, and the importance of mentorship, culture, and putting people first. They get into the impacts of technological changes, including AI’s role, and discuss leadership, building strong teams, and adapting in a rapidly shifting industry. It's a window into MetCredit's phenomenal ability to retain great people, from one who started here, worked elsewhere ... and is clearly excited to be back.\nEpisode Highlights:[00:00:27] - Introduction to Lorne Smith:\nLorne Smith returns to MetCredit after years away, discussing his early start and long-standing mentorship under COO Marc Billard.\n[00:01:15] - The Importance of Culture:\nLorne Smith emphasizes MetCredit’s people-first, staff-driven culture and how crucial work-life balance is for him at this stage of his career.\n[00:02:13] - Finding Passion in Collections:\nHe describes falling into the industry and discovering a natural fit due to his competitive nature and commitment to problem-solving.\n[00:03:17] - Problem-Solving & Listening:\nLorne Smith highlights that listening is key to resolving issues in collections, whether dealing with consumers or team members.\n[00:04:17] - Lessons from His Career Gap:\nHe learned vital management skills and the importance of balancing competitiveness with staff needs, as well as embracing technological changes.\n[00:06:44] - Putting People First:\nLorne Smith discusses how genuine care and respect for people, both clients and employees, lead to success.\n[00:07:27] - Industry Evolution & Technology:\nHe reviews the shift to digital outreach and stresses the need to continually adapt to the changing demographics and tech landscape.\n[00:08:52] - AI in Collections:\nLorne Smith weighs the potential and...","thumbnail_url":"https://img.transistorcdn.com/yljjfYHmTY_I6Lpp_sTxcFkuoaqLuT71y1WJgb1cTc4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjcvMTU5MTAz/NDc2MC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}