{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"UX Stories Podcast","title":"60 Mins of Brutal Product Truth: 11 Leaders on AI, User Testing & Why NPS Is Killing Your Product","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/04fe7c88\"></iframe>","width":"100%","height":180,"duration":3155,"description":"What happens when you stop asking users what they want — and start watching what they actually do?\n\nThis supercut brings together 11 of the sharpest product and UX leaders from the UX Stories podcast for 60 minutes of unfiltered takes on building in the age of AI, vibe coding, and a generation of builders who've never done a usability test.\n\nFrom \"NPS is the worst thing to happen to product\" to an AWS leader declaring every user deserves a VIP AI experience — this is the product conversation the industry needs.\n\n⏱️ TIMESTAMPS\n0:00 Aaron Montana (LaunchDarkly) — 57 trillion data points & the psychology of building wrong\n2:21 Abhishek Vyas (Auditoria) — Is agentic AI enterprise-ready? The rise of AI committees\n6:55 Alex Pyatigorskiy (Vama) — The \"Torture Room\" that C-suite executives fought to get into\n9:43 Alina Hernando Paleno (Agile Engine) — Predicting user needs before they arise: the CIFM framework\n14:13 Apurva Garware (Invisible Technologies) — Teaching AI like teaching children + the future of hybrid teams\n16:60 Arvind Duhan (DispatchTrack) — Are vibe coders treating customers as guinea pigs?\n25:10 Dan Breyre (Sofar Ocean) — The 14-pound equipment lesson that changed everything\n28:14 Fy Knight (Recidiviz) — \"The money always follows when you listen to users\"\n31:07 Fy Knight (Recidiviz) — Henry Ford's real lesson: skateboard → scooter → car\n35:12 Jason Levine (AWS) — The trumpet thrown over a fence & knowing your real user\n37:12 Jason Levine (AWS) — AI that adapts to YOU: the end of one-size-fits-all UX\n40:46 Jason Levine (AWS) — The trumpet story: your buyer ≠ your user\n42:17 Jason Moore (Planful) — The UX myth that's killing designers' careers\n44:40 Jason Moore (Planful) — Why the smallest research team is a leadership failure\n47:28 Manish Upasani (Utimaco) — Trust as invisible UX: when encryption just works\n48:59 Mazen Letayf (Alkami Technology) — \"NPS is the worst thing to happen to product in 20 years\"\n\n🎙️ ABOUT UX STORIES\nHosted by Lihong Hicken,...","thumbnail_url":"https://img.transistorcdn.com/46z12x5df5emufw7YPHxTz2oVjsA0oz8KBtA2-2yYzY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kNGI1/ZWM0YWViM2ZjY2Vm/NWEyNGUyZjA4ZWFh/YzVmYy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}