{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Scaling Practice Management by Talkie.ai","title":"The 90-Day Rule for Introducing New Tech to Your Staff | Leasa Horst, CPA","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/051c2ecf\"></iframe>","width":"100%","height":180,"duration":3028,"description":"How do you get a busy front desk to accept new technology - without a revolt?\nLeasa Horst, CPA, has been practice administrator at ESD Pediatric Group - a two-location Cincinnati practice caring for families for over 80 years - for more than 30 of them. She's led her team through paper-to-EHR, central phones, and most recently an AI receptionist (ESD Group is a Talkie.ai client). In this podcast, she shares the change-management playbook that makes it all stick.\nWe dig into:\n🏥 Leasa's #1 tip for growing a practice - be open to change, lean on your peers, and genuinely value your people\n📅 The 90-day rule - why day 30 is the hardest, and how the complaints fade by day 90\n🤖 How the team actually adapted to \"Jessica,\" their AI receptionist - and what made it click\n📞 From two phone lines to one central number - and why going to an EHR made it possible\n🛋️ \"You don't make money in the waiting room\" - how closing waiting rooms during COVID created 3 new exam rooms\n☎️ Hiring for the front desk - why former bartenders and waitresses make some of her best hires\n📖 The book that shaped her leadership: Crucial Conversations\nResources mentioned:\n👤 Guest: Leasa Horst, CPA\n🏥 ESD Pediatric Group: https://www.esdpeds.com/\n🏢 Companies & Tools\nathenahealth (their EHR)\nTalkie.ai - AI medical receptionist (ESD uses Talkie on their front desk)\n📚 Books\nCrucial Conversations: Tools for Talking When Stakes Are High - Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler\nThe 7 Habits of Highly Effective People - Stephen Covey\n🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=WzBD7PorTsU&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg","thumbnail_url":"https://img.transistorcdn.com/cDl0t9jFckOl-1_LgMnmIWyXNTKcvr8hPfqwaY9KYeg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNGEx/NWRhMDYxMDUxMjE3/MWIyMGU3MjZiZGZl/NjIxNS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}