{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Serving Success","title":"How to Utilize Customer Feedback","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/05aeab03\"></iframe>","width":"100%","height":180,"duration":116,"description":"Chef Lamar Moore shares how listening closely to guest reviews can uncover blind spots and spark smart changes to your menu or operations.\n\nTakeaways:\nGuest feedback—even critical—is a valuable learning tool.\nMonitor reviews across platforms to stay aligned with guest expectations.\nSmall comments can lead to meaningful operational improvements.\nWant to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.","thumbnail_url":"https://img.transistorcdn.com/vhqVbNx-reF7sjfHsJRcMJG2_FxqBB-7HQERwM-4fqk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yMjk1/M2ZiZTY2NzdlMjM2/OTZjMGNhMTUwMWVh/NzliZS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}