{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 105 - Learning To Fire People with Andrew Knudsen and Robert Morton","html":"","width":"100%","height":180,"duration":4363,"description":"Sometimes you have to make the difficult decision of firing a customer. \nAndrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.\nAndrew’s background and how he got started. 0:00\nWhat is a written and signed estimate? 5:13\nThe importance of making your business safe. 10:09\nWhat was the catalyst for Andrew to start a change in his business? 13:58\nWhen you first start going to training or events, what does it look like? 18:20\nGo to other places and meet other people. 24:36\nDavid’s time in the mastermind group. 25:28\nHow do you know if you’re making money? 31:52\nHow much are you at the shop and how much do you need to be there? 38:25\nDon’t feel like you’re being attacked. 42:50\nHow do you know if you’ve met someone who’s a bad influence? 47:30\nDid he file a deceptive trade practice lawsuit on a car? 54:08\nHow does it feel when a customer doesn’t fix a problem they caused? 57:40\nI’m gonna get sued. 58:29\nHow to get your credit card company to drop the chargeback. 1:02:41\nDo you have recorded calls you can take with you? 1:08:51","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}