{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The WrapOps Podcast","title":"Stop Getting Blamed for Vehicle Damage","html":"","width":"100%","height":180,"duration":1020,"description":"If you run a wrap shop, you have experienced it.\nA customer picks up their vehicle, points at a dent, scratch, or broken light, and suddenly it becomes a debate about who is responsible.\nIn this episode Andrew Banks breaks down the one simple system that protects your shop, your reputation, and your margins.\nPre and post inspections.\nIn this episode\n• Why most damage disputes come from lack of documentation\n• The simple pre inspection process every shop should follow\n• What to photograph before you even touch the vehicle\n• How post inspections protect you on pickup\n• Why speed matters when documenting drop offs\n• What to do when a customer claims damage\n• How to handle situations where you missed documentation\n• When to take ownership and protect the relationship\nThe Core Idea\nThe goal is not to argue with customers.\nThe goal is to remove the argument completely.\nWhen you can instantly show documented proof from before the vehicle entered your shop, the conversation ends.\nAnd when something is your fault, you own it, fix it, and protect the relationship.\nWhy This Matters\nOnce Andrew and his team implemented this process, customer disputes dropped significantly.\nThe small effort of documenting every vehicle upfront removed most of the “he said she said” situations that cost shops time, money, and trust.\nThis episode is sponsored by Wrap Fam Unleashed:\nhttps://www.thewrapfam.com/subscribe\nGet 15% off the Wrap Institute - https://www.wrapinstitute.com/join\nPROMO CODE: WRAPOPS15\nGrimco: Use code is WRAPOPS5 for a one-time 5% discount on all Grimco Items (excluding MRP items).\nVisit: https://go.grimco.com/3Mzt7eS\nConnect with WrapOps:\nhttp://www.wrapops.com\nhttp://Instagram.com/wrap.ops\nhttp://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr\nProduced in partnership with http://www.podlad.com","thumbnail_url":"https://img.transistorcdn.com/d3ueaRdM-AkbDkKAw8MYTdXcQ55yExN42pgbGeS-HNc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81NTli/NTNmODY0NmZmZDI0/YzY1ODJkM2Q4ZjZm/YjM5Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}