{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dear Frannie: Franchise Growth, Leadership and Scaling Advice","title":"Dear Frannie | Is Franchisee Feedback a Signal or Just Noise?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/075cbd22\"></iframe>","width":"100%","height":180,"duration":1360,"description":"A franchisee is frustrated. Loudly. But is it a real problem — or just noise?\nIn this episode, Katherine LeBlanc and James Vitrano break down one of the hardest judgment calls in franchising: how to read franchisee feedback accurately before you react to it.\nThey start with a This or That on FAC structure — one centralized voice for the system, or purpose-built committees by function? Then they go deep on how to diagnose what franchisee feedback is actually telling you, how to validate whether a pattern is real, and how to respond in a way that builds trust rather than setting a precedent that every complaint gets immediate action.\nThis is the episode for leaders who want to get better at listening — and better at knowing when not to act.\n🎙️ Hosted by Katherine LeBlanc and James Vitrano 🎧 Produced by My Podcast Host — the podcast platform built for franchising.","thumbnail_url":"https://img.transistorcdn.com/_iR-69bgDAcjWbHcJBsks4UHMcbXoxMW9mgRiHmnhWk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81NGJj/ZjZmMTAxZDU1Yjky/MTQwM2VlMmI0ZjEw/ZTY1Mi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}