{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Serving Success","title":"How to Balance Accountability with Empathy","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/07978aab\"></iframe>","width":"100%","height":180,"duration":178,"description":"Taylor Scott dives into one of the toughest but most important leadership challenges: holding people accountable with empathy. He shares the concept of coaching with grace, grit, and intention, and how values-based feedback can drive real change.\n\nTakeaways:\nBuild credibility before delivering tough feedback\nCoach through the lens of shared values\nOffer grace and transparency during hard conversations\nWant to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.","thumbnail_url":"https://img.transistorcdn.com/vhqVbNx-reF7sjfHsJRcMJG2_FxqBB-7HQERwM-4fqk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yMjk1/M2ZiZTY2NzdlMjM2/OTZjMGNhMTUwMWVh/NzliZS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}