{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Back on T-R-A-C-K","title":"Ruth Wisniewski: Customer Success Through Clarity and Connection ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/08046025\"></iframe>","width":"100%","height":180,"duration":3188,"description":"Customer Success is changing fast: automation, dashboards, AI… but Ruth Wisniewski believes the real differentiator is clarity with empathy.\n\nAs Senior Director of Customer Success at Vehlo, Ruth has led her team through major change—building systems that scale and relationships that last.\nToday on Back on T-R-A-C-K, we talk about:\n\n Coaching with compassion while holding accountability\n Defining success beyond retention and NPS\n \nAligning Product, Sales, and CS so customers actually feel the difference\nThis episode is a must-listen for leaders growing teams through transformation.","thumbnail_url":"https://img.transistorcdn.com/xHp-x0lt8z34PFQFRhU-xfJr1_gU9C3zfQQ_z9C9yIM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kNWVi/MGY2ZTYxZTcwZGQ3/NTA2YTRhNTMwODQ5/NzA3Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}