{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"AutoFix TechnologyCast","title":"How Customer Service Changes Technology Choices","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/08f2bc1f\"></iframe>","width":"100%","height":180,"duration":829,"description":"Today, Chris Cotton talks about recent customer service interactions at his businesses. He then explains his thought process of how technology can and/or should be used in these interactions, saying to be careful not to over-rely on tech. Chris then gives examples of strong customer service experiences he's had with Apple and Starlink, demonstrating how these interactions can sway customer loyalty. 00:00 Balancing Tech in Customer Relations03:50 Lifelong Android User's Laptop Experience09:23 Customer Service and Unique Offerings10:26 \"Upgrading to Starlink Mini\"","thumbnail_url":"https://img.transistorcdn.com/5Eh8KxSDzviw552Itn3_cXfdaucHZugYoTbFip4yC28/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hMGNh/ZmYxNDA0MjFjMTMy/YjM1MTU0OWZjZGNi/YjE0YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}