{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Coach2Scale: How Modern Leaders Build A Coaching Culture","title":"Leading in Uncertain Times - Alix Douglas - Coach2Scale - Episode # 045","html":"","width":"100%","height":180,"duration":2960,"description":"In this episode of Coach2Scale host Matt welcomes Alix Douglas, Group Vice President, Partner Solutions at ServiceNow. Alex shares her extensive leadership experience from tenures at Microsoft, Oracle, and Salesforce. Debunking the myth of fear-based leadership, Alex discusses why long-term performance requires inspiration and purpose rather than fear and pressure. Highlighting the psychological and physical effects of fear-driven environments, she emphasizes the importance of leading with conviction, mission, and accountability. Alex also explores the unique challenges in tech sales, the critical role of vulnerability, and how to maintain psychological safety among teams during uncertain times. Takeaways: ~ Lead with Inspiration, Not Fear: Great leadership isn't about instilling fear but inspiring your team. Understanding and mitigating the effects of fear can help you build a more productive and resilient team.~ Promote Psychological Safety: Create an environment where your team feels safe to express themselves and take risks without fear of retribution. This leads to greater innovation and more honest communication.~ Be Vulnerable and Authentic: Showing your own vulnerability helps build trust and encourages your team to be more open about their challenges. Admitting mistakes openly and demonstrating how to address them can inspire similar behavior in your team.~ Understand and Support Individual Motivations**: Know what inspires each team member and what their fears are. This personal connection allows you to better support and motivate them effectively.~ Provide Clear Direction During Uncertainty: During volatile times, keep your team grounded by focusing on the fundamentals and maintaining transparency about what you know and don't know. Provide daily touchpoints to address concerns and keep everyone aligned.~ Model Desired Behaviors: Whether it’s being transparent about your values or demonstrating how to balance work and life, modeling the behavior you...","thumbnail_url":"https://img.transistorcdn.com/opvAF1t5mX5oS98f075ruJp2ACzoZiGPMnZPHMPw65A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQyODUzLzE2ODc4/ODc0MDgtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}